In a national training survey, companies were asked to choose which ranked higher: employee aptitude, including hard skills and technical competencies, or employee attitude, including motivation, commitment, and communication. Nearly 60 percent of respondents ranked attitude as the number one priority. Coping with the continuous changes of today’s downsized, team-oriented, increasingly diverse workplace has left many people confused and fearful. As attitudes deteriorate, so do levels of commitment and performance..
Communication is more than talking and listening. Genuine communication requires a deep understanding of another person's perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, personal agendas, and unshared assumptions, this can seem almost impossible
Communication is a fundamental skill. Most of us can do it well enough to get by, but we could all probably use some improvement. Unfortunately, communication is often regarded as such a basic skill that we take it for granted. We rarely take time to sharpen our abilities.
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